CAREforce NYC is an on-demand, virtual training program for frontline and direct service workers in New York’s healthcare, housing, and social services sectors. It is designed to strengthen the knowledge, enhance the skills, and empower professionals working at the intersection of health and housing in New York City. Our goals are to improve service delivery and workforce retention by:

  • Taking the guesswork out of training: We equip staff with the foundational knowledge needed to support New Yorkers facing housing instability and health disparities. By instilling shared language and understanding  across roles and organizations, we can improve care quality.

  • Covering what HR can’t: While your organization handles human resources and compliance, CAREforce NYC provides the practical knowledge and tools staff need but employers don’t have the capacity to offer. This encourages employee retention, job satisfaction, and client outcomes. 

  • Removing administrative hurdles: Our all-access training program gives staff unlimited trainings without the need for individual approvals or payments, reducing barriers and streamlining participation.

  • Supporting professional growth: Specialized learning tracks offer opportunities for career progression and development. 

The program is currently being rolled out to the Consortium’s member organization for a period of beta-testing. If you would like to discuss participation for your organization, please email Tess Sommer at tsommer@hhconsortium.org

Training Tracks and Courses

Homeless Services + Housing Navigation

Launch Date: November 2025

  • Intersection of Health & Housing

  • Homeless Services 101

  • Affordable Housing

  • Transitional Programs

  • Permanent + Supportive Housing

  • Supportive Housing Application

  • Eviction Prevention

  • Section 8 + NYCHA

  • SCRIE + DRIE

  • CityFHEPS + FHEPS

Benefits

Launch Date: Rolling, from November 2025-March 2026

  • SSI/SSD

  • Food Assistance

  • Accessing Benefits Without Legal Status

  • Public Assistance

  • Benefits 101

  • Conducting Assessments

  • Writing Casenotes

  • Time Management

  • Effective Client Engagement and Communication

  • Maintaining Boundaries

Case Management

Launch Date: Rolling, from November 2025

Cultural Competency and Health Equity

Launch Date: Rolling, from November-February 2025

  • Elder Care and Access to Aging Services

  • Aging in Place

  • Serving Immigrant and Refugee Populations

  • Addressing Language Barriers in Social Services

  • LGBTQ+ Affirming Practices

  • Supporting Survivors of Domestic Violence

  • Runaway and Homeless Youth

  • Working with people w/ disabilities

  • Working with people w/ HIV/AIDS

  • Working with people after incarceration

  • Working with different religious groups

Trauma-Informed Care

Launch Date: Rolling, November 2025

  • Core Principles of Trauma Informed Care

  • Implementing Trauma Informed Care in Case Management

  • Addressing Secondary Trauma for Staff

  • Coping with Loss of a Client

Harm Reduction

Launch Date: Rolling, from November-December 2025

  • Foundations of Harm Reduction Strategies

  • Overdose Prevention and Naloxone Training

  • Working with Individuals with Substance Use Disorders

  • Suicide prevention + Risk Assessment

  • Crisis Management 

  • Tobacco Use

  • Overview of Safe Substance Use Resources

Resource Navigation

Launch Date: November 2025

  • Medical Respite

  • Pet Clinics

  • Accessing Food Programs

  • Showers + Hygiene Centers

  • Drop In Centers

  • Adult Day Centers

Accessing Health Care

Launch Date: Rolling, from November 2025 to March 2026

  • Medicaid 101

  • Medicare 101

  • Health Access Recovery Plans (HARP)

  • Dual Eligibility

  • Children’s Health Insurance Program (CHIP)

  • Health Homes 101

  • Home Health Services

  • Emergency vs Urgent Care

  • Telehealth

  • Primary Care 101

  • Demystifying HIPAA

  • Nutrition 101

Common Medical Conditions

Launch Date: Rolling, from November 2025-February 2026

  • Chronic Disease Management

  • HIV/AIDS

  • Palliative Care

  • Cancer

  • Pregnancy

  • Sexual & Reproductive Health

Legal and Policy

Launch Date: Rolling, January-May 2026

  • Tenant Rights and Eviction Prevention

  • Recent Changes in NYC Housing Policy

  • Reasonable Accommodations

  • Homeless Rights

Supervisor Support

Launch Date: February 2026

  • Leadership

  • Managing Conflict & Challenges

  • Trauma-Informed Supervision

Peer Support

Launch Date: February 2026

  • The Role of Peer Workers

  • Building Trust & Engagement

  • Navigating Boundaries & Self-Care