This training provides frontline staff with practical strategies for recognizing and addressing language barriers when supporting individuals and families in social service settings. Participants will explore how Limited English Proficiency, limited literacy, dialect differences, and cultural communication norms can affect trust, safety, understanding, and access to services. The training emphasizes language access as a core component of equitable, trauma-informed, and person-centered care. Participants will learn how to work effectively with interpreters, use plain language and teach-back, protect client rights, and promote clear and respectful communication during intake, crisis response, benefits appointments, shelter navigation, safety planning, and other frontline interactions.
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